Wells Fargo Apologizes As Customers Rage Over Missing Deposits
Wells Fargo is in the spotlight once again over customers missing money in their bank accounts. Multiple alleged customers brought the situation to light on Thursday (Aug. 3) and early Friday via social media.
A Wells Fargo spokesperson provided a statement to CNN on Friday regarding the glitch.
“A limited number of customers were unable to see recent deposit transactions on their accounts. The vast majority have been resolved, and the few remaining issues will be resolved soon. We sincerely apologize for any inconvenience,” the statement said.
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Wells Fargo Customers Flood Social Media With Reactions To Deposit Glitch
The bank did not clarify the number of people affected nor what caused the alleged glitch. However, the reactions on social media, particularly X (formerly known as Twitter), range from confusion to feeling pissed off.
Quite a few alleged customers reported missing upwards of $1,000, including deposits allegedly made INSIDE of bank branches.
KEEP SCROLLING TO SEE SOME CUSTOMER TWEETS
🤬-heart attack. So Wells Fargo has a problem with lost deposits, they are aware but don’t know when it will be fixed. I don’t have enough cushion for them to lose a $2K deposit when rent is due. How does a bank stay in business like this @WellsFargo
— JustJeani🟧 (@JustJeani) August 3, 2023
This is not okay @WellsFargoCtr @WellsFargo @Ask_WellsFargo POOF money deposited doesn’t exist now it’s all gone? Good thing I have receipt and camera footage of me making the deposit. What if I had an emergency? This is awful. Houdini Wells Fargo
— RAGUSA6QUICK (@ragusa6quick) August 3, 2023
Came here to see how many other @WellsFargo customers are dealing with this ‘lost deposit’ issue, and looks like a lot. I HAVE PAYROLL WELLS FARGO – seriously??? When I called I got the ‘too bad, don’t have more info’ line. If I ran my business like this I’d be OUT of business.
— Deb Fitz 🌸 (@debstabiofitz) August 3, 2023
What in the heck is happening @WellsFargo? My CASH deposit made inside a branch location is still not posting because of a technical issue? I’ve been patient all day, but now I’m irritated. Two phone calls and still being told to keep checking. #ThisIsWrong
— gina ramos muniz (@gramosmuniz) August 3, 2023
I have my printed @WellsFargo receipts from yesterday & poof the money isn’t showing a deposit at all so infuriating! It was a gov’t check too for 10000+ went back to the branch I did the deposit with, called the 800 to escalate they said doing a claim takes 10 business days 🤬🤬
— Siouxzy (@cscsiouxziee) August 4, 2023
I need @WellsFargo deposit issues to stop playing I have bills to pay sir 🥲🥲🥲🥲🥲
— S🌙 (@sanana_1213) August 3, 2023
Hey, @WellsFargo where TF did my deposit go??!!!!!!
— Adam Helm (@AdamHelm) August 3, 2023
Are any of you guys dealing with this Wells Fargo deposit mess? I’m getting so annoyed.
— Abbeye Odom (@abbeyejo) August 3, 2023
not sure what is going on but usually wells fargo deposit my paycheck early and i haven’t gotten my paycheck yet but my credit union direct deposit came in.. I might have to move my money to my credit union instead
— 💜 (@ItzDimpleshiiXO) August 3, 2023
Bank Assures Refunds To Customers Who Incurred Fees Because Of Tech Glitch
A Wells Fargo spokesperson, Julia Bernard, reportedly shared that customers who incurred fees from the glitch will be refunded, per USA TODAY.
This technical failure marks the second time in less than a year that customers have reported missing money in their accounts. It also serves as another incident in a laundry list of mishaps with the bank, including the infamous 2008 data breach that affected about 5,000 people.
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In March, Wells Fargo reps assured customers their accounts “continue to be secure” after some were seeing incorrect balances. Others were completely missing transactions.
Just like today, the company issued an apology and promised refunds where relevant.
At this time, it’s unclear if the reported glitch has been fully resolved. The bank has not issued any additional statements via social media as of 3 p.m. ET on Friday.